About this role
Assistant Manager - Last Mile
The Assistant Manager - Last Mile is responsible for overseeing daily last-mile delivery operations, ensuring exceptional customer service and efficient execution of home delivery services. This role manages relationships with vendors, retailers, and independent contractors while coordinating truck dispatch, resolving delivery issues, and monitoring operational performance. The position supervises customer service, routing, and operational staff, providing leadership, training, and direction to support productivity and service excellence. The ideal candidate is a hands-on leader with strong communication, customer service, and problem-solving skills who can thrive in a fast-paced logistics environment with minimal supervision.
Essential Functions:
- Develops and maintains relations with vendors, stores, and independent contractors.
- Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims.
- Dispatches trucks using GPS technology.
- Oversees in-home delivery for customers.
- Maintains monthly operating reports that include statistics and customer service scores.
- Oversees Customer Service Representatives and Routers.
- Attendance and Punctuality are essential functions of the job
- Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing, and delivery.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems
Skills & Competencies:
- Flexible work schedule
- Must be Self-Motivated to work with little supervision
- Excellent Attendance record
- Positive Attitude and ability to work with others
- Good Communication Skills
- Excellent Customer Service Skills
Education & Experience:
- Bachelor's Degree Preferred
- 5+ years of experience in Logistics, Supply Chain, or Related Field
- Excellent problem-solving skills
- Good time management skills
- Experience working in a manufacturing environment
- Experience in a Supervisor role, including performance reviews of direct reports
Company Benefits:
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range: $70,000 - 74,000 per year plus incentive plan The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.