Assistant Manager – HR Business Partner (HRBP)

Firstsource

Job Description: Assistant Manager – Human Resources Business Partner (HRBP)

Role Summary

We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.

Key Responsibilities

• 1. Business Partnership

• Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy

• Provide data-driven insights on workforce trends, productivity, attrition, and engagement

• Support organizational design and workforce planning

• 2. Employee Experience & Engagement (EVP Focus)

• Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)

• Champion a people-first culture by promoting inclusivity, well-being, and recognition programs

• Actively listen to employee feedback and implement engagement strategies aligned with EVP

• 3. Performance & Development

• Drive performance management processes, ensuring goal alignment and fair evaluation

• Support leadership development, capability building, and succession planning

• Promote a continuous learning culture aligned with career growth aspirations

• 4. Talent Development

• Collaborate with LMD to design learning to align with business needs

• Identify skill gaps and support capability-building initiatives

• 5. Employee Relations & Governance

• Manage employee relations issues with fairness, empathy, and compliance

• Ensure adherence to company policies, labor laws, and ethical standards

• Support investigations, conflict resolution, and disciplinary processes

• 6. Change Management & Transformation

• Act as a change champion during organizational transformations

• Support communication and adoption of new initiatives, tools, and practices

• Enable a culture of innovation and agility

• 7. HR Analytics & Reporting

• Track key HR metrics (attrition, retention, engagement scores, diversity metrics)

• Provide insights and recommendations to improve workforce outcomes

• Key Success Metrics

• Employee engagement scores

• Attrition and retention rates

• Quality of hire and onboarding experience

• Performance management effectiveness

• Business stakeholder satisfaction

• Skills & Competencies

• Core HR Competencies

• Strong business acumen and HR analytics capability

• Employee relations and conflict resolution skills

• Knowledge of labor laws and compliance

• Behavioral Competencies (Aligned to EVP)

• People-first mindset with high empathy

• Strong collaboration and stakeholder management

• Agility and adaptability in a fast-paced environment

• Innovation mindset with continuous improvement focus

• High integrity and confidentiality

• Qualifications & Experience

• MBA/PGDM in Human Resources or equivalent

• 5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)

• Experience managing frontline/operations-driven workforce is an advantage

• Comfortable to work in Shifts – Night Shifts preferred (US window)

• Apply now »