About this role
Job title: Assistant Manager
About the Role The Assistant Manager will oversee daily Wing Management operations in Jackson, MS, focusing on staff development, scheduling, inventory control, cash handling, and customer service. You will supervise shift leads, ensure compliance with policies, and maintain a positive, productive work environment.
What You'll Do
- Understand and enforce all policies, procedures, standards, guidelines, and training programs.
- Train employees and ensure service quality and appearance of the facility.
- Meet scheduling requirements and cover all shifts as needed; coordinate with store manager for callouts or no-shows.
- Ensure weekly truck deliveries are on time; control costs by ordering what is needed.
- Inspect equipment daily and maintain temperature logs; ensure receiving policies are followed.
- Report any differences to store manager.
- Maintain cleanliness and readiness for QSC; ensure standards are met.
- Supervise shift leads: opening/closing procedures, order accuracy, guest service; manage inventory and waste.
- Ensure appropriate handling of customer complaints; step in when needed.
- Assist crew with order preparation and packaging to Wing Stop standards ensuring accuracy and presentation.
- Oversee cash handling and reconciliation, deposits, and credit card transactions balancing.
- Make employee assessments by providing one-on-one counseling reports to store manager.
- Enforce policy adherence and fair corrective actions.
- Support shift leaders in staffing and scheduling; help fill in during daily/weekly cleaning and delegation.
What We're Looking For
- Experience managing daily restaurant operations including staff training, scheduling, inventory and cash control; ensuring quality, safety, and guest service.
- Experience supervising shift leads and handling customer issues.
- Ability to follow policies, be fair and consistent with corrective actions; knowledge of personnel and administrative policies.
- Strong guest service mindset and leadership skills; ability to train and motivate staff.
- Availability Monday–Friday, with weekend availability as per work schedule.
- Knowledge of stock control, cash handling, deposits, and POS transactions.
Compensation & Benefits
- Salary: $16-$20 per hour
- Flexible schedule
- Health insurance
- Paid time off
- Employee discount
- Paid training