About this role

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Full-Time

vacancyopjusttionswidget.opt-Job Type

Permanent

vacancyopjusttionswidget.opt-Brands

NOVOTEL

vacancyopjusttionswidget.opt-Job Category

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LocationText__ , Perth, Australia __jobinformationwidget.freetext.

ExternalReference__ REF122235A

Assistant Manager (Front Office)

Region

PM&E

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Duties

Assist and oversee the day-to-day operations of the Front Office team
Supervise and monitor team members with true leadership ability that motivates the entire team.
Take initiative to ensure all interactions with our guests are positive and productive.
Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
Actively resolve complaints and challenges presented by guests/customers.
Apply decisions to reach a win-win situation on behalf of the Hotel and the guest/customer.
Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest/customer.
Effective use of the Front Office system to meet operational needs and produce accurate reports.
Entertain guests providing positive interaction should the occasion arise.
Ensure public areas are clean and well presented with regular monitoring.
Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
Process and assist with check-in and check-out of guests when needed.
Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
Take responsibility for the health and safety of all visitors, guests and team members.
Respond to and coordinate emergency situations.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

Qualifications

Knowledge and Experience
Diploma in Hospitality or Business Management or preferred.
Minimum of 2 years of relevant experience in the hotel industry.
Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
Hold a valid Responsible Service of Alcohol certificate.
Additional Information
Competencies
Possess the skills and training to actively resolve complaints and challenges presented by customers.
Flexibility to work a varied roster including mornings, nights, weekends and public holidays.
Maintain a high level of personal presentation as an ambassador for the hotel
Understand and navigate complex stakeholder environments
Strong focus and passion for hotel operations
Sound understanding of emerging trends in the industry
Demonstrated ability to coach, mentor, develop and inspire teams
Confident and articulate communication, negotiation, relationship and networking skills
Demonstrated business acumen with the ability to make sound decisions and understand commercial implications
Ability to think strategically and plan on a mid to long term scale
Strong personal integrity
Good interpersonal skills with ability to communicate with all levels of team members
Able to embrace and respond effectively to change
Role model in Accor values and Heartist culture.
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Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability\Initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
LEARN ABOUT US
Let your passion shine
We take pride
in promoting heartfelt hospitality with
a French Zest, valuing passion, excellence
and emotional intelligence. We pioneer
a committed and sustainable approach
to luxury, encouraging
openness and inclusivity. We value
new encounters with colleagues and
guests from all horizons with a goal
of creating a distinctive culture together.
JOIN US