Assistant Manager - Customer Support

Assistant Manager - Customer Support

In This Role, Your

Responsibilities

Will Be:

• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.

• Lead the Customer Support team by setting clear performance metrics, reviewing progress, coaching team members, and driving accountability for results.

• Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.

• Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and resolve exceptions.

• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.

• Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

• Drive monthly CPDC parts shipments and sales in line with the sales and operations plan.

• Proactively monitor order risks and work with relevant stakeholders to maintain zero liquidated damages exposure for orders managed by the CPDC Customer Support team.

• Conduct periodic order and performance review meetings and provide clear, timely updates to all stakeholders.

• Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions needed for order execution.

• Monitor finished-goods inventory aging and work with customers and internal teams to enable timely dispatch.

• Capture lessons learned from order execution, share best practices with the team, and implement process improvements and cost-saving ideas. Plan resources for current and future workload based on the sales plan.

Who You Are:

• You promote a sense of urgency and establishes and enforces individual accountability in the team, you see the big picture, constantly imagines future scenarios, and creates strategies to sustain competitive advantage, you serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts

For This Role, You Will Need:

• A degree or equivalent qualification, with at least 10 years of relevant experience in customer support, order management, or a related function.

• Demonstrated experience managing customers and end-to-end order execution.

• Prior people-management or team-coordination experience, including the ability to manage at least one team member.

• Strong working knowledge of Microsoft Office applications and experience using enterprise resource planning systems and other department-specific digital tools.

• Good interpersonal, stakeholder-management, presentation, and written and verbal communication skills.

• Proficiency in English and Hindi to effectively support customers across North, East, West, and Central India.

• Ability to work independently, manage priorities, conduct structured reviews, and deliver results with minimal supervision.

• Preferred

Qualifications That Set You Apart:

• Working knowledge of Parts Distribution Center processes and customer order workflows is preferred.

• Experience in the valve industry or an industrial products environment.

• Knowledge of Flow Controls products and product lines.

• Strong customer focus with the ability to build lasting relationships and resolve concerns constructively.

• Effective problem-solving skills and the ability to identify practical process improvements.

• A collaborative style that treats team members and stakeholders with respect.

• Demonstrated integrity, perseverance, drive for results, and commitment to ethics and values.

• Interpersonal skills and able to relate well with all levels of staff

• Time Management, focusing on results while dealing with ambiguity

• Problem Solving Skills

Our Culture & Commitment to You:

• At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

• About Us

• WHY EMERSON

• Our Commitment to Our People

• At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

• We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

• At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

• ABOUT EMERSON

• Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

• With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

• We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence, that together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

• No calls or agencies please.