Assistant Manager – Customer Service (Malaysia)

About the Role The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes. The role requires a balance of execution, excellence and business alignment, with strong focus on supporting strategic accounts and enabling sustainable growth. Reporting to APAC Customer Service Senior Manager. What You'll Do

• Lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes.
• Maintain balance of execution, excellence, and business alignment, with a focus on supporting strategic accounts and enabling sustainable growth.
• Collaborate with the APAC Customer Service team to ensure alignment with global standards and reporting structures.
• Partner with internal stakeholders to enable sustainable growth for strategic accounts.