About this role
The Hoxton Bengaluru City is seeking an Assistant Manager Concierge to join our team in Bengaluru, India. This is a leadership role within our new neighbourhood hotel concept, aimed at delivering the Hoxton guest experience from the moment guests arrive and throughout their stay.
Responsibilities
- Be the first face guests see, making them feel welcome and ensuring their stay is special in true Hoxton style.
- Address guest questions, guide them around the property, and provide directions to the surrounding neighbourhood.
- Collaborate with the front desk and other teams, showing flexibility and willingness to wear multiple hats as needed.
- Escort guests to their rooms, share useful information, and assist with any amenities.
- Coordinate with the front desk to manage luggage storage and handle guest luggage with care.
- Keep the lobby and entrance tidy and presentable at all times.
Requirements
- A genuine passion for hospitality and a desire to create memorable guest experiences.
- Positive, can-do attitude with a willingness to help others and contribute to a collaborative team.
- Comfortable with doing things differently, trying new approaches, and staying adaptable.
- Strong communication skills with the ability to answer questions confidently and connect with guests.
- Enjoy working in a hardworking, supportive, and enjoyable team environment.
- Commitment to delivering exceptional service and exceeding guest expectations.