About this role
Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
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Ensure correct grooming standards are followed at all times
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Responsible for the smooth operation of the outlet
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Follow up on all financials, LQA, Forbes and TrustYou targets
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Is aware of the daily, monthly and yearly financial targets
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Actively and actively contributes towards the achievement of financial targets
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All issues and negative guest feedback need to be properly reported on Glitch system
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Following up on opening and closing checklists of banquets
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Maintains the HACCP & FIFO standards as required by the regional governing body
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Handle financial procedures according to guidelines set by the finance department
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Responsible for linking all facets of service, cuisine and entertainment
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Assume the responsibility of daily operations
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Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
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Assist daily briefings for all staff prior to commencement of shift
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Should be creative, confident and prepared to think outside of the box
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Following the personal development plan set by the direct supervisor
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Ensure the operational inventory is always accounted for and in immaculate condition
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Ensure the outlet is maintained at the highest levels
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Create opportunities for upselling products
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Develop the direct team to strive for excellence
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Inspires heartists to create a flow of new and ‘improved’ ideas
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Follow Hotel Evacuation Policy in case of an Emergency
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Ensure awareness and delivers the optimum levels of service and guest satisfaction
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Establish and maintain effective communication across all divisions
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Lead by example through a passionate, hands on approach
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Assist with collecting information for the monthly P&L review
Qualifications
- 2-3 years’ experience as a leader preferably in a fast paced luxury property
- Excellent knowledge in Food & Beverage including bar operations.
- Computer literacy an added advantage and previous use and mastery of point of sale system required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Service focused personality with strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.