About this role
Job title: Assistant Manager
About the Role Assistant Manager is responsible for supporting the Store Manager in the daily business operations of a retail store. This role involves supervising employees and volunteers, assisting customers, and carrying out directives given by the manager. The position also covers merchandise pricing questions, donor/volunteer services, and other store-wide responsibilities. The pay rate is $35/hr.
What You'll Do
- Supervise and assist Store Manager in daily store operations, including supervising employees and volunteers
- Recruit, train, and assign tasks to sales staff and volunteers; monitor sales performance
- Write reports, schedule and coordinate meetings
- Resolve customer complaints and answer questions; provide excellent customer service
- Participate in recruitment and dismissal processes; address employee and customer concerns
- Develop strategies for workplace efficiency; manage email and phone correspondence; liaise between managers, customers, and staff
- Provide direction to staff; maintain accountability; monitor spending patterns and budget as appropriate
- Serve customers through greeting, sales, cashiering, bagging, and carry-out assistance; assist donors with donations and receipts; provide internal support for volunteers
- Ensure opening/closing procedures including cash drawer counts and end-of-day income reporting; assign tasks to ensure appearance and cleanliness of the sales floor and proper donation cycles
- Maintain thorough understanding of POS systems and operations; develop trainings for volunteers
- Adhere to Discovery Shop Standard Operating Procedures; collaborate with the manager to procure quality donations for a steady merchandise flow
What We're Looking For
- Retail experience with customers, sales, cashiering and merchandising
- Experience with apparel, furniture, collectibles and home decor
- Excellent communication and customer relations skills; comfortable working with diverse populations
- Strong team player with a willingness to do what is necessary to get the job done
- Knowledge of POS systems and operations; ability to train volunteers
- Ability to multi-task while staying focused and productive
- Ability to manage and monitor duties related to store operations and staff
Nice to Have
- Experience working with volunteers and in nonprofit charity retail environments
- Comfortable coordinating multiple tasks simultaneously in a fast-paced setting
Compensation & Benefits
- Salary: $35/hour
- Benefits include generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development opportunities
- Further details on benefits can be found on our careers site at jobs.cancer.org/benefits