Assistant Learning & Development Manager

Job Description

Talent Development Planning & Business Partnership

• Implement ADNH Corporate Talent Development programmes, policies, and brand standards within the entity.

• Develop and execute the annual Talent Development plan in alignment with business priorities, operational needs, and brand standards.

• Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities.

• Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members to strengthen operational performance, service excellence, quality standards, and guest experience.

• Foster a culture of continuous learning, coaching, and professional development.

• Ensure compliance with mandatory training, Talent Development standards, and quality requirements.

• Monitor and evaluate the effectiveness of learning initiatives through feedback, workplace application, performance outcomes, and quality results, implementing improvements where required.

Brand & Corporate Learning Standards

• Implement ADNH Corporate Talent Development programmes, standards, and learning initiatives within the hotel.

• Lead and facilitate brand-specific learning programmes in line with the hotel's brand standards and learning requirements.

• Ensure all Talent Development programmes, learning materials, and activities comply with ADNH Corporate and brand standards.

• Coordinate and monitor cross-training across the hotel, follow up on completion in line with ADNH Corporate policy, and support Heads of Department in developing colleague capabilities through workplace coaching.

• Liaise with ADNH Corporate Talent Development and brand learning teams, as required, to support the implementation of learning initiatives and maintain compliance with corporate and brand requirements.

• Learning Solutions & Service Excellence Implement orientation and onboarding programmes to ensure new colleagues are effectively integrated and equipped for success.

• Design and develop learning pathways, curricula, and blended learning solutions aligned with Talent Development Needs Analysis (TDNA), capability gaps, business priorities, and operational needs.

• Customize and deliver learning and leadership development programmes covering leadership capability, service excellence, technical and functional skills, and compliance, using effective adult learning methodologies.

• Coordinate ADNH Corporate and brand-specific learning programmes, ensuring alignment with corporate requirements, brand standards, and hotel operational objectives.

• Partner with Heads of Department to embed departmental SOPs, service standards, and the Sequence of Service through training, coaching, workplace observation, and on-the-job learning.

• Identify capability, service, and performance gaps through operational observations, audits, guest feedback, mystery shopper results, and performance metrics; develop and support targeted learning and improvement action plans.

• Evaluate learning effectiveness, transfer, workplace application, and business impact to continuously improve learning solutions, delivery methods, and operational performance.

Service Excellence Champions

• Manage the Departmental Trainer programme, including the selection, development, certification, and ongoing performance of Departmental Trainers.

• Coordinate and facilitate Train-the-Trainer programmes to develop coaching, facilitation, and workplace learning skills.

• Monitor the quality and effectiveness of workplace learning through regular observations, coaching, and spot checks.

• Ensure departmental on-the-job training plans and training calendars are aligned with business needs and implemented effectively.

• Review monthly on-the-job training reports, monitor progress, and support continuous improvement.

• Collaborate with Heads of Department to strengthen workplace learning, support talent development, and ensure the consistent application of ADNH Corporate and brand standards.

Career Development & Succession

• Support the implementation of career development programmes, succession planning initiatives, and leadership development pathways.

• Support performance development processes through coaching, mentoring, and targeted development plans.

• Collaborate with Department Heads to identify high-potential colleagues and support the creation of individual development plans.

• Support internal growth and promotion readiness through structured learning interventions.

Talent Development Operations, Digital Learning & Reporting

• Implement and track Talent Development Needs Analysis (TDNA) action plans, monitoring progress against identified learning and development priorities.

• Develop and manage the annual Talent Development calendar, coordinating departmental training plans and on-the-job training (OJT) to ensure timely delivery o