Assistant Housekeeping Manager

Assistant Housekeeping Manager

PHIL-BAN Nigeria Limited is a business consulting, corporate communications, direct and interactive marketing consultant, strategy and business solutions organization. We have a track- record of achievement in various engagements cutting across government, Schools and blue- chip corporate concerns.

Assistant Housekeeping Manager

• Job Type Full Time
• Qualification BA/BSc/HND , OND
• Experience 3 - 5 years
• Location Lagos
• Job Field Janitorial Services

Job Summary

• The Assistant Housekeeping Manager supports the Housekeeping Manager in the effective management of all housekeeping operations.
• The position is responsible for maintaining exceptional standards of cleanliness, hygiene, guest service, productivity, and departmental performance while providing leadership, training, and operational support to the housekeeping team.

Key Responsibilities

• Assist the Housekeeping Manager in planning, organizing, and managing daily housekeeping operations.

• Supervise housekeeping supervisors and ensure effective management of housekeeping attendants and support staff.

• Review daily occupancy, arrivals, departures, VIP movements, special requests, and operational priorities.

• Coordinate room assignments and staffing levels according to business requirements.

• Conduct regular inspections of guest rooms, public areas, back-of-house areas, linen rooms, and other assigned areas.

• Ensure that all rooms and public areas consistently meet the property's cleanliness, hygiene, presentation, and maintenance standards.

• Monitor room status and ensure timely communication with Front Office.

• Assist in developing and implementing departmental SOPs, cleaning schedules, checklists, and quality standards.

• Coach, train, and develop housekeeping supervisors and attendants to improve service quality and productivity.

• Monitor employee attendance, performance, grooming, discipline, and adherence to company policies.

• Assist with recruitment, onboarding, performance evaluations, disciplinary processes, and staff development where required.

• Monitor departmental inventories, including linen, amenities, cleaning chemicals, guest supplies, uniforms, and equipment.

• Assist with budgeting, cost control, purchasing, and effective utilization of housekeeping resources.

• Monitor chemical usage and ensure appropriate storage, handling, and disposal procedures.

• Coordinate with Engineering/Maintenance regarding room defects, preventive maintenance, repairs, and out-of-order rooms.

• Work closely with Front Office to prioritize room cleaning and ensure efficient room turnaround.

• Coordinate with Laundry, Security, Food & Beverage, and other departments on operational matters.

• Handle escalated guest complaints and housekeeping-related service recovery issues professionally.

• Ensure proper implementation of lost and found, key control, guest privacy, and security procedures.

• Monitor health, safety, sanitation, fire prevention, and environmental standards within the department.

• Support inspections, audits, quality assurance programs, and management reviews.

• Analyze housekeeping performance indicators such as productivity, room turnaround, guest feedback, supply consumption, and departmental costs.

• Prepare and review housekeeping reports and provide relevant operational information to the Housekeeping Manager.

• Act on behalf of the Housekeeping Manager when required.

• Assist in planning deep-cleaning, preventive maintenance, seasonal projects, and special events.

• Ensure departmental policies and company standards are consistently implemented.

• Perform other duties assigned by the Housekeeping Manager or General Manager.

• Qualifications and Experience

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.

• 3–5 years of housekeeping experience, preferably within a hotel or upscale hospitality environment.

• Previous supervisory or management experience in housekeeping is required.

• Strong knowledge of hotel housekeeping operations, room standards, hygiene, laundry, linen control, and cleaning procedures.

• Good knowledge of health and safety requirements.

• Strong leadership, communication, organizational, and problem-solving skills.

• Proficiency in basic computer applications and hotel/property management systems is an advantage.

• Ability to work flexible hours, including weekends and public holidays.

Key Competencies:

• Leadership and people management

• Operational planning

• Quality assurance

• Guest service excellence

• Cost and inventory control

• Problem-solving and decision-making

• Staff training and development

• Communication and coordination

• Attention to detail

• Performance management

• Professionalism and integrity

• Ability to work under pressure

• Check how your CV matches this job