Assistant Housekeeping Manager

Disney Cruise Line

Job Summary

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As an Assistant Housekeeping Manager, you will use your housekeeping knowledge, while building lasting relationships with other department managers and staff. Collectively, you will share a common goal, and that is to exceed Guest expectations. Additionally, you will help develop housekeeping crew, as you guide them on their path to success! Thus, you will play an important role within the Disney Cruise Line team.

You will report to the Housekeeping Manager.

Level: Officer (2 Stripes)

Responsibilities

• Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care
• Uphold the highest standards of cleanliness and maintenance of ship
• Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards
• Ensuring MLC 2006 compliance/accurate time recording practices are being followed in Company provided systems for crew members
• Overall scheduling of the team with work assignments
• Handle and resolve housekeeping related Guest issues in a timely manner
• Conduct daily inspection of designated areas which includes: Daily Stateroom Inspection as per Quality Standard as well as Stateroom Pest Management Inspection & Quarterly Stateroom Inspection (maintenance & upkeep)
• Ensure all housekeeping areas meet USPH and Coast Guard regulations
• Oversee appropriate use and operation of housekeeping equipment and chemicals
• Supervise luggage operations on embark/debark days
• Facilitate department meetings; conduct daily pre-shift and break out meetings
• Timely communication, documentation and appropriate follow up on all guest issues
• Provide leadership and development to team

Basic Qualifications:

• Minimum 2 years Housekeeping Leadership experience on ships or 200+ room 5 Star hotel, within the last 4 Years
• Proven experience leading a diverse team
• Demonstrated strong communication skills, both verbal and written
• Demonstrated ability to handle multiple tasks
• Ability to make decisions
• Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders
• Strong Computer skills (Microsoft Programs) with a demonstrated proficiency with PC based data bases
• Knowledge of maintenance reporting cloud-based systems and hotel integration, with an openness to learning new ones

Preferred Qualifications:

• Hospitality Management degree or equivalent a plus
• Dry-dock, re-fit Experience a plus
• New Ship/Launch Experience a plus
• Knowledgeable of guidelines (i.e. USPH, MLC, ILO)

Additional Information:

• This is a SHIPBOARD role.

• Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

You Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

• Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Benefits and perks

• Because our crew and cast members are at the heart of everything we do, Disney offers benefits that includes pay, health and savings benefits, discounts, and more. Together, these rewards make up a comprehensive package that helps our crew and cast members live their best life, grow personally and professionally, and take advantage of the special extras that only Disney can provide.

• Benefits subject to vary based on role. Some officer-level positions have expanded benefits.

• Additional information will be provided throughout the application and interview process.

• Retirement Savings Plan

• Enroll in a company matched retirement savings plan after 90 days of employment and invest in your future.

• Complimentary Theme Park Admission

• Receive free access for you and your family to experience Disney theme parks.

• Bi-Weekly Pay

• Crew members are paid on a bi-weekly basis with competitive pay rates.

• Development Opportunities

• Disney Cruise Line provides tools and trainings for employees to continuously develop knowledge and skills.

• Recognition Programs

• Disney has a long tradition of recognizing cast and crew members for their years of service.

• Medical Coverage on Contract

• Disney offers programs and resources to support your health and well-being.

• You get to be a part of the magic all the time!