About this role
Job Summary:
Miss J’s Cafe is seeking an energetic and dedicated Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of day-to-day operations. The AGM ensures the smooth and efficient running of the diner, delivering excellent customer service, maintaining food quality and safety standards, and supporting a positive and motivated team environment.
Key Responsibilities:
Operational Support
- Assist the General Manager with daily operations including opening/closing procedures.
- Oversee dining room and kitchen operations during shifts to ensure smooth service.
- Manage inventory, ordering, and deliveries to ensure stock levels meet business needs.
- Ensure compliance with health, safety, and sanitation regulations.
Staff Supervision
- Lead by example and supervise front- and back-of-house staff.
- Assist with hiring, onboarding, training, and scheduling of team members.
- Coach and support staff to maintain high performance and guest satisfaction.
- Help resolve employee conflicts and promote teamwork and a positive workplace culture.
Customer Service
- Monitor service quality and address customer concerns in a timely and professional manner.
- Promote a welcoming and friendly environment consistent with Miss J's Diner's brand and values.
- Step in to serve guests when necessary to ensure timely and excellent service.
Financial Responsibilities
- Assist in achieving sales and profitability targets.
- Monitor labor costs, reduce waste, and help manage operational expenses.
- Review daily sales reports and work with the GM to implement cost control strategies.
Requirements
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2+ years of experience in a supervisory or assistant management role in the restaurant industry.
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Strong leadership, communication, and organizational skills.
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Passion for customer service and hospitality.
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Knowledge of food safety standards and basic business operations.
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Availability to work flexible hours, including nights, weekends, and holidays.
Benefits
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Health Care Plan (Medical, Dental & Vision)
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Retirement Plan (401k, IRA)
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Paid Time Off (Vacation, Sick & Public Holidays)
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Growth Opportunities
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Weekly Pay
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