Assistant General Manager, Clockwork & Library Bar

Assistant General Manager, Clockwork & Library Bar

Fairmont Royal York, Toronto, Canada

Job Description

Responsible for the ongoing day-to-day front-of-house operations of the venue. The Assistant General Manager works under the direction of the General Manager and provides leadership and oversight of front-of-house operations in their absence. The Assistant General Manager is responsible for ensuring exceptional guest service, operational efficiency, colleague engagement, food safety compliance, financial performance and adherence to company standards and policies.

• To instill and drive a culture of service and hospitality and exceed customer satisfaction survey scores as set.
• Engaging the team to deliver the highest level of service possible.
• Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.
• Responsible for the day to day operations of the venues and ensures a high level of guest satisfaction.
• To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions.
• Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged and that the restaurant is active and represented within the food and restaurant community of the city and province.
• Participate in long term strategic planning to ensure success of both venues.
• OS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations.
• Ensure that teams are set up for success and that both venues are well recognized throughout the country and within north America.
• Keep up with and implement food and beverage trend within the venues.
• Work with other food & beverage leaders within the hotel to ensure the whole division is successful.

Qualifications

• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years’ experience in hospitality management
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong command of food and beverage product knowledge and trends
• Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
• Must have excellent interpersonal and communication skills
• Must be fluent in English, second language an asset
• Previous working experience in a unionized environment an asset
• General accounting principles and policies
• Smart Serve Certification

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 30 lbs

• Constant kneeling, pushing, pulling, lifting

• Frequent ascending or descending ladders, stairs and ramps.

• Additional Information

• What’s in it for you?

• The salary range for this position is $70,320 - $87,316. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location

• Free Meals: Healthy meals on us every shift.

• Travel Discounts: Sweet deals at Accor hotels worldwide.

• Dry Cleaning: Free dry-cleaning for your work gear.

• Skill Up: Custom learning programs to boost your talents.

• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.

• Level Up: Unlock new career heights with exciting growth paths.

• This posting is for an existing vacancy.

• Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.