Assistant General Manager

About the Role

Assistant General Manager acts as the GM's right-hand, stepping in during the GM's absence and supporting restaurant operations and the team to ensure quality food, service, and financial performance. This role focuses on leadership, coaching, and hands-on management across the operation to drive guest satisfaction and business results. What You'll Do

• Support all restaurant operations and conditions to ensure the quality of the product and customer service. Responsibilities include: Team Member performance; Food and labor costs; Budget and sales building; Maintenance and operation of restaurant equipment; Food and beverage preparation, storage, inventory, and presentation; Food and beverage service; Vendor invoices and the food ordering system; Manager log entries and communication; Cash and POS accuracy and security.

• Communicate with Team Members, guests, vendors and Hielan personnel for various needs.

• Proficient as Kitchen Manager as Hielan area of responsibility - should be acting in this role under the GM unless a rare instance approved by the Area Director and RVP.

• Understand and practice safe food handling procedures to always ensure compliance with local health standards and Steritech readiness.

• Knows and works the Quarterly Business Plan with proficiency - works with GM in preparing ideas and tactics for the plan.

• Proficient in their demonstration of Hielan's Service 101, P.A.C.E. and is a role model in using these methods of management during their shifts, along with teaching and accountability with the team.

• Strong influencer of running the restaurant to budget targets each shift.

• Follow operational systems, such as our Manager Timeline and performing quality Line Checks.

• Has been working on their Hielan Manager Career Development plan and is working diligently towards sign-off to become GM ready.

• Assist and recommend to GM in making personnel decisions regarding hiring, terminations, promotions and raises.

• Shows strong training skills with the hourly team members, maintains training standards through trainer and training team development.

• Understands importance of role as a mentor to the Manager and Shift Leaders.

• Provides candid, timely feedback during their shifts to all Team Members.

• Proficient at the monthly maintenance checklist and makes recommendations to GM where repairs and expenditures meet guest and TM needs and does so within budgetary guidelines.

• Assists the GM in inventory counts and reconciliation.

• Is a vocal leader through their actions and commitment to their guests - every shift.

• When needed, may perform the duties of a food server, expo, line cook, Service Assistant or food runner. What We're Looking For

• About You: Dependable team player, prefers to work in a fast-paced environment, and has great multitasking skills.

• Ability to verbalize and clearly respond to team members and guests. Compensation & Benefits

• Salary range: USD 50,000 – 65,000 per year. This location is operated by an independent franchise owner. Benefits may vary by location.