Assistant General Manager

About the Role Assistant General Manager serves as the GM’s right-hand at a Chili's franchise location, stepping in for the GM and supporting operations, budgeting, and team development. The role also involves acting as Kitchen Manager for the Hielan area as needed and ensuring compliance with food safety standards, service practices, and budget targets. What You'll Do

• Support all restaurant operations and conditions to ensure the quality of the product and customer service.
• Help manage team member performance, food and labor costs, the budget, and sales building.
• Maintain and operate restaurant equipment; oversee food and beverage preparation, storage, inventory, and presentation.
• Oversee food and beverage service; manage vendor invoices and the food ordering system.
• Manage manager logs and communications; ensure cash and POS accuracy and security.
• Communicate with team members, guests, vendors, and Hielan personnel as needed.
• Act as Kitchen Manager for the Hielan area and step into that role unless approved otherwise by the Area Director and RVP.
• Ensure safe food handling and compliance with local health standards and Steritech readiness.
• Understand and execute the Quarterly Business Plan with the GM; contribute ideas and tactics.
• Demonstrate Hielan's Service 101 and P.A.C.E., modeling these methods and holding the team accountable.
• Drive restaurant toward budget targets each shift; follow operational systems and perform quality Line Checks.
• Progress on the Hielan Manager Career Development plan toward GM readiness.
• Assist GM with hiring, terminations, promotions, and raises decisions.
• Provide strong training and maintain training standards with the trainer and training team; mentor Managers and Shift Leaders.
• Provide candid, timely feedback to all Team Members.
• Perform monthly maintenance checklist and advise GM on repairs and expenditures within budget.
• Assist the GM in inventory counts and reconciliation.
• Be a vocal leader through actions and guest commitment every shift.
• When needed, perform duties of a food server, expo, line cook, Service Assistant or food runner.