About this role
Job title: Assistant General Manager
About the Role
Cape Fox Tours is seeking an experienced Assistant General Manager to support management duties within the Tours area of Cape Fox Corporation. The AGM will work with the General Manager and staff to complete tasks, assist with the supervision of tour and retail staff, and help develop operational policies and procedures.
What You'll Do
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Assist the General Manager with supervision of all tour and retail supervisory staff.
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Coordinate and schedule staff; assist with processing new hire paperwork with GM approval and submission to HR within two days of hire; process state work permits.
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Assist with inventory receiving and training staff; assist with store opening and closing procedures.
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Demonstrate excellent written and oral communication skills; interface professionally with all levels of management; build strong relationships with the community, local officials, businesses, and customers.
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Assist in development of operational policies, standard operating procedures, and job descriptions; assist customers/staff/volunteers/visitors as related to tours and retail; help resolve customer complaints or comments.
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Maintain alignment with Cape Fox Policies and Procedures and work with GM to foster an operating environment that promotes guest satisfaction.
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Work a variable schedule.
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What We're Looking For
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Knowledge of company concepts, practices, and procedures within the organization and contracts.
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Strong written and oral communication skills.
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Ability to supervise tour and retail staff and coordinate scheduling.
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Experience with staff training, inventory management, and vendor/customer relationship building.
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Customer-service oriented demeanor and ability to interact with diverse stakeholders.
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Nice to Have
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Experience in tours and retail supervisory environments.
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Familiarity with developing policies, standard operating procedures, and job descriptions.
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Compensation & Benefits
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Salary: USD 65,000 to 75,000 per year (exempt)
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Benefits include company holidays, paid time off, health, dental, vision, life and disability insurance, tuition reimbursement, and a 401K with company match.