Assistant Front Office Manager

Assistant Front Office Manager

Swissôtel Clark Philippines, Clark Freeport Zone, Philippines

This position is responsible for providing supervision, leadership and direction to ensure efficient, effective and profitable operations of all departments under Rooms Division; this position is also responsible for achieving sales, profitability and quality goals for the Rooms Division by developing and executing marketing strategies controlling costs and providing quality service and products to guest

JOB SPECIFICATIONS:

• Graduate of four (4) year collegiate course, preferably in Bachelor of Science in Hotel and Restaurant Manager & Bachelor of Science in Tourism Management or any related course;
• Minimum of 2-5 year of relevant experience in Front Office operations or hospitality or hotel management;
• Strong focus on guest satisfaction and handling complaints professionally;
• Proven track record of leading a team in a customer-facing role;
• Clear verbal and written communication with guests and team members;
• Quick thinking and resourceful in resolving guest or operational issues;
• Attention to detail, deadline and results oriented, trustworthy, responsible with positive work attitude and sense of ownership.
• Familiarity with Property Management Systems (Opera)
• Ability to handle multiple responsibilities efficiently;

Additional Information

• What is in it for you;
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LETS YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.