Assistant Front Office Manager

Job Description

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Supervise daily check-ins, check-outs, room assignments, and VIP arrivals. Create staff schedules, conduct shift briefings, and monitor grooming and service standards.
• Handle complex or VIP guest complaints, special requests, and billing disputes with a calm, professional demeanor.
• Liaise closely with Housekeeping (for room turnarounds and status updates), Engineering (for urgent maintenance repairs), and Concierge or Food & Beverage teams.
• Coach team members, deliver technical and hospitality training, and assist with performance evaluations and recruitment.
• Monitor room occupancy, assist with departmental budgets, track inventory of front office supplies, and prepare management reports. Ensure compliance with cash-handling, credit card, and data privacy protocols.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).

• 3–5 years of front office experience in a luxury 4- or 5-star hotel environment, including at least 1–2 years in a supervisory or duty manager role.

• Proficiency in hotel Property Management Systems (Opera Cloud-preferred), yield management basics, and Microsoft Office.

• Exceptional communication, problem-solving, leadership, and emotional intelligence under pressure.

• Availability to work rotating shifts, weekends, nights, and holidays as required by 24/7 hotel operations.

• Additional Information

• WHY WORK FOR ACCOR

• •Employee discounted rates at Accor hotels worldwide

• •Develop your talent through Accor’s learning programs.

• •Opportunity to grow within your property and across the world!

• •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.