About this role

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
Oversee daily operations of Front Office, Concierge, functions
Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
Implement and maintain service standards across all front office areas
Develop strategies to maximize profitability while ensuring guest satisfaction
Train, mentor, and supervise front office staff to deliver exceptional customer service
Handle guest complaints and concerns promptly and professionally
Assist in creating and implementing front office policies and procedures
Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
Ensure compliance with all safety and security protocols
Participate in regular management meetings and contribute to the overall success of the hotel

Proven experience in front office management or a similar role in the hospitality industry
Strong leadership and interpersonal skills with the ability to motivate and guide a team
Excellent problem-solving abilities and a creative approach to enhancing guest experiences
Understanding of housekeeping operations and their impact on front office efficiency
Demonstrated ability to maintain and improve service standards
Bachelor's degree in Hospitality Management or related field (preferred)
Proficiency in hotel management software and property management systems
Excellent communication skills, both verbal and written
Detail-oriented with strong organizational and multitasking abilities
Flexibility to work various shifts, including nights, weekends, and holidays
Ability to remain calm and professional in high-pressure situations
Additional Information
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times

Assistant Front Office Manager