Assistant Front Office Manager

Assistant Front Office Manager - Hotel Indigo Old Town Alexandria

Hotel Brand: Hotel Indigo

Location: United States, Virginia, Alexandria

Hotel: IN - Old Town Alexandria (AXEIN), 220 South Union Street, 22314

Job number: 170295

Salary: USD 27.54 - 27.54 Hourly

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 21 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. And with Hotel Indigo, we are making travel inspiring!

At Hotel Indigo we serve the curious – people who are inspired by new places, new people, and new ideas. We reside in the heart of some of the world’s most exciting neighborhoods, and just as no two neighborhoods are alike, no two Hotel Indigo properties are the same. From a blue horse in the lobby to drinks on the roof with Mr. Purple, our considered yet surprising designs immerse guests in colorful experiences that engage the senses, expand the mind, and connect our community to the soul of the neighborhood.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

Alexandria’s premier waterfront hotel, perfectly situated in the heart of Old Town, the Hotel Indigo Alexandria is immersed in the charm of America’s historic district, featuring cobblestone streets, historic townhouses, and a vibrant waterfront just a stone's throw from our front door. Located just 10 minutes from Ronald Reagan Washington National Airport (DCA), our hotel offers easy access to King Street’s 200+ restaurants, shops, bars, and nightlife and George Washington’s Mount Vernon estate and numerous museums and art galleries plus proximity to all the attractions Washington, DC, has to offer, just across the river. Our on-site restaurant, the Hummingbird Bar & Kitchen, offers sea-to-table cuisine with stunning views of the Potomac River.

About the Assistant Front Office Manager position

Our guests’ memorable experiences start with you! We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?