Assistant Front Office Manager

Assistant Front Office Manager

Grand Mercure Ahmedabad GIFT City, Gandhinagar, India

We are seeking a highly motivated and experienced Duty Manager to join our team in Gandhinagar, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service across all departments.

• Manage and coordinate daily operations to ensure smooth functioning of all departments
• Supervise and motivate staff to deliver outstanding customer service
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain compliance with health, safety, and security regulations
• Conduct regular inspections of facilities to ensure cleanliness and proper maintenance
• Collaborate with department heads to optimize operational efficiency and guest satisfaction
• Manage staff schedules, assignments, and performance evaluations
• Implement and uphold company policies and procedures
• Assist in training and developing team members to meet organizational standards
• Prepare and analyze reports on key performance indicators
• Respond to and manage emergency situations effectively
• Participate in continuous improvement initiatives to enhance overall guest experience

Qualifications

• Minimum of 2 years' experience in a similar managerial role, preferably in the hospitality industry

• Strong leadership skills with the ability to motivate and guide a diverse team

• Excellent communication and interpersonal skills

• Proven track record of delivering exceptional customer service

• Ability to multitask and make quick decisions in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Proficiency in relevant software systems and technologies

• Flexibility to work various shifts, including weekends and holidays

• In-depth knowledge of hospitality operations and industry trends

• Understanding of budgeting and financial management principles

• Excellent time management and organizational skills

• Ability to remain calm and professional under pressure

• Knowledge of relevant health, safety, and security regulations

• Bachelor's degree in Hospitality Management or related field preferred

• Additional Information

• "Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

• Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."