About this role
Assistant Front Office Manager
Location: Avista Grande Phuket Karon - MGallery, Karon, Thailand
Company Description
Avista Grande Phuket Karon - MGallery is a luxury 5-star boutique resort nestled near the green hills and a two-minute walk from Karon Beach in Phuket, Thailand. It features 159 rooms and suites, a large outdoor pool with a swim-up bar, an award-winning restaurant, and a full-service spa.
Resort Overview
- Style: Sino-Portuguese design celebrating local tin-mining heritage and island history.
- Location: 38 Soi Luang Phor Chuan Soi 1, Karon Beach, Phuket.
- Rooms: 159 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.
Amenities & Highlights
- Dining: Portosino restaurant serving local and international cuisine alongside an extensive breakfast buffet.
- Pool & Leisure: Sparkling outdoor swimming pool, swim-up bar, poolside bar, and specialized floating breakfast experiences.
- Wellness: On-site spa offering deep-tissue massages, aromatherapy, and body scrubs, plus a fitness room.
- Family & Extra Perks: Free children's club, games room, library, and Thai cooking classes.
Job Description
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless guest experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
- Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.
Qualifications
- What we’re looking for…
- Most important is that you know how to provide a great and memorable guest experience – whether it’s f