About this role
Job Location:
Avani+ Koh Lanta Krabi Resort
At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
· Supervise the functioning of all departmental employees and facilities.
· Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
· Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property
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