Assistant Front Office Manager

Job title: Assistant Front Office Manager

We are seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency. You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures. With a strong commercial mindset, you will drive revenue through upselling and effective yield management, contribute to budgeting and reporting, and foster a positive team culture focused on continuous improvement and guest satisfaction.

Qualifications

• Previous experience in a Front Office supervisory or management role within a hotel, preferably in a 4- or 5-star environment.

• Strong leadership, team management, coaching, and staff development skills.

• Excellent communication, interpersonal, and problem-solving abilities, with a strong focus on guest satisfaction.

• Good knowledge of front office operations, hotel systems, reservations, billing, cashiering, and night audit procedures.

• Commercial awareness, with experience in upselling, revenue optimisation, and cost control.

• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in hotel management systems and Microsoft Office.

• A professional appearance, positive attitude, and a hands-on approach to service excellence.

• Flexibility to work shifts, weekends, and public holidays as required.

• Fluency in English; additional languages are an advantage.

• Additional Information

• Due to the high volume of applications we receive, only candidates selected for further consideration will be contacted. Please be assured that every application is reviewed carefully, and we truly value your interest in joining our team.

• Annual salary £31K.

• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)

• Discounted hotel rates all over the world in Accor Hotels

• Continuously learn and develop yourself with our Accor Academy

• Support your wellbeing in your professional and personal lives

• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate actively in initiatives to build a more inclusive and sustainable world

• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.