Assistant Facility Manager Tech

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Job Description: Assistant Facility Manager (AFM) – Technical

Location: Client Site (24x7 Critical Operations Environment)

Department: Integrated Facilities Management Reports To: Facility Manager / Site Lead

Work Schedule: Client facility requires availability to support a 24x7 operational schedule, including rotational shifts, weekends, and emergency response as needed.

Position Overview

JLL is seeking an experienced Assistant Facility Manager – Technical to support critical facility operations at a client site operating on a 24x7 basis. The role is responsible for ensuring uninterrupted availability of critical equipment and infrastructure, driving preventive and proactive maintenance programs, coordinating annual maintenance contracts (AMCs), supporting sustainability initiatives, and consistently meeting and exceeding client service level agreements (SLAs). The ideal candidate combines strong technical knowledge of building and MEP systems with excellent vendor management and client-facing communication skills.

Key Responsibilities

• Critical Equipment Operations and High Availability The AFM Tech will oversee day-to-day operations of critical infrastructure including HVAC systems, electrical distribution, UPS and DG sets, fire and life safety systems, BMS, and other mechanical and electrical assets, ensuring maximum uptime and availability in a round-the-clock operational environment. This includes managing shift schedules and technical teams to guarantee continuous coverage, responding promptly to equipment breakdowns, and minimizing downtime through structured root-cause analysis and corrective action. Track all events and activities for audit, governance and improvements

• Preventive and Proactive Maintenance The role requires developing, implementing, and monitoring preventive maintenance (PM) calendars for all critical and non-critical assets in line with OEM recommendations and client requirements. The AFM Tech will drive proactive maintenance practices through condition monitoring, predictive maintenance techniques where applicable, and trend analysis of equipment performance data to anticipate failures before they occur, thereby reducing reactive maintenance incidents.

• AMC Coordination Responsibilities include managing annual maintenance contracts with OEMs and third-party vendors, ensuring timely renewal and execution of AMCs, tracking vendor visit schedules and service reports, verifying compliance with contracted scope of work, and escalating gaps in vendor performance. The AFM Tech will maintain updated AMC documentation and ensure spare parts availability is aligned with contract terms.

• Vendor Management The incumbent will coordinate with multiple vendors and service providers across MEP, housekeeping, security, and specialized technical services, ensuring work is executed to quality standards, within timelines, and in compliance with safety protocols. This includes vendor performance reviews, invoice verification support, and maintaining strong working relationships to ensure responsiveness during emergencies.

• SLA Management and Service Excellence The AFM Tech is accountable for tracking and achieving all defined SLAs and KPIs related to equipment uptime, response and resolution times, and maintenance compliance, with a focus on consistently exceeding client expectations. This involves regular SLA reporting, dashboard updates, and participation in governance reviews with the client.

• Sustainability Initiatives The role includes supporting and driving site-level sustainability programs such as energy optimization, water conservation, waste management, and emissions tracking in alignment with JLL and client sustainability goals. The AFM Tech will assist in data collection and reporting for sustainability metrics and identify opportunities for efficiency improvements across facility operations.

• Client Handling and Stakeholder Communication The AFM Tech will serve as a key technical point of contact for the client on-site, managing day-to-day communication, addressing escalations promptly, and building strong working relationships with client stakeholders. This includes participating in periodic review meetings, presenting maintenance and performance updates, and ensuring transparent communication during incidents or planned shutdowns.

• Documentation, Compliance, and Safety The role requires maintaining accurate records including PM logs, breakdown reports, AMC files, statutory compliance documentation, and safety checklists, while ensuring all work is carried out in accordance with EHS standards and statutory requirements.

• Required Qualifications and Experience

• Candidates should hold a diploma or bachelor's degree in Electrical, Mechanical, or Electronics Engineering, with a minimum of 4 to 7 years of relevant experience in facility management or technical operations, preferably within a critical 24x7 environment such as a BFSI or related high regulated environemts and compliance requirements to support regular audit requirements . Demonstrated experience in handling HVAC, electrical, fire and life safety systems, and BMS is essential, along with proven experience in vendor and AMC management.

• Key Skills and Competencies

• Strong technical troubleshooting ability across MEP systems, working knowledge of preventive and predictive maintenance practices, familiarity with CAFM/CMMS tools for maintenance tracking, and sound understanding of EHS and statutory compliance requirements are required. The candidate should demonstrate strong vendor negotiation and coordination skills, excellent client relationship management, and effective communication abilities, along with the capability to work under pressure in a high-availability, time-critical environment, including flexibility to work rotational shifts.

• Location: On-site –Gurugram, HR

• Scheduled Weekly Hours: 48

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