Assistant Facilities Manager (m/f/d)

Assistant Facilities Manager (m/f/d) - Serviced Offices | Berlin

About the Role

We're seeking an Assistant Facilities Manager (m/f/d) to deliver best-in-class facilities services across our serviced office portfolio. You'll work with senior management and on-site teams to ensure operational excellence, compliance, and exceptional client satisfaction while coordinating events, workplace experiences, contractors, and health & safety compliance.

What You'll Do

• Promote high client satisfaction by responding promptly to service requirements and coordinating team members and service providers

• Develop close relationships with stakeholders to deliver tailored workplace experiences

• Plan and coordinate events across multiple sites with F&B providers, amenities teams, and concierge services

• Act as secondary contact for service requests, ensuring timely resolution within agreed KPIs

• Monitor and improve office housekeeping, cleanliness standards, and workplace environments

• Support technical facilities operations including BMS, PPM schedules, and task management systems

• Coordinate and supervise contractors and service providers, ensuring safe working practices

• Manage budgets locally, processing purchase orders and invoices for events, catering, cleaning, reception, and maintenance

• Travel regularly to various locations to maintain service standards and support event delivery

• What We're Looking For

• Minimum 3 years facilities management experience in commercial environments (serviced offices, coworking spaces, or multi-tenant properties preferred)

• Demonstrated experience in customer service, relationship management, and workplace experience delivery

• Background in event planning, vendor management, and service coordination

• Experience managing soft services (cleaning, catering, reception, concierge) preferred

• Proficiency in Microsoft Office Suite and facility management systems

• Experience with event planning tools and service management platforms

• Knowledge of workplace experience trends and service delivery best practices

• Fluency in German and English with excellent communication skills

• Outstanding customer service orientation with creative problem-solving mindset

• Strong relationship-building and leadership abilities to mentor teams and coordinate service providers

• Excellent organizational and multitasking capabilities

• Solid financial acumen including budget management and cost control

• Professional, proactive, hands-on approach with focus on innovation and service excellence

• Why JLL?

• At JLL, we see a brighter way forward for our people, our clients, and our communities. Join a team where your expertise makes a real difference, innovation is encouraged, and exceptional service delivery is celebrated.

• Location: On-site – Berlin, DEU

• If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!