Assistant Event Operations Manager

Fairmont Banff Springs

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?

Competitive Salary: 60,000-63,500 gross annually, based on previous experience & education

Official title for this position is Assistant Event Operations Manager.

Job Duties Include:

• Reporting to the Assistant Director, Event Operations responsibilities and essential job functions include but are not limited to the following:
• Lead the daily operations of over 80,000 square feet of event space, ensuring exceptional service delivery, seamless execution of on- and off-site events, and an outstanding guest experience.
• Recruit, coach, mentor, and develop a team of over 100 Event Services colleagues and 15 leaders, fostering engagement, accountability, and high performance through regular feedback and performance management.
• Collaborate with Conference Services, Culinary, and hotel departments to execute events flawlessly, anticipate client needs, and build strong relationships with internal teams and on-site clients.
• Drive operational and financial success by contributing to forecasting, profit and loss analysis, departmental planning, and continuous improvement initiatives that enhance guest satisfaction and colleague engagement.
• Lead with professionalism and adaptability, providing clear direction, maintaining composure in a fast-paced environment, embracing change, and ensuring banquet facilities, equipment, and operations meet Fairmont's exceptional standards.

Qualifications

Your Skills & Qualifications:

• Minimum 1 years’ experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full service four (4) or five (5) diamond property an asset

• Culinary and beverage knowledge required

• Proserve Certified

• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions

• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination

• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs

• Excellent interpersonal skills, with strong written and verbal communication abilities

• Post-secondary degree in Hospitality or Food and Beverage Management an asset

• Knowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero – all regarded as helpful assets

• Highly organized individual with the ability to handle numerous tasks at one time

• The ability to delegate tasks to team members and facilitate their completion

• Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

• Subsidized staff accommodation provided on-site for full time status employees

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.