About this role
Job Description:
JOB TITLE：
Assistant Key Account/Customer Manager (Tmart & TDI)
Key responsibilities
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Develop business plans for Tmall Supermarket and TDI channels, including volume forecasting, promotional roadmap, assortment strategy, inventory management and investment budget planning, take end‑to‑end accountability for sales and profit targets.
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Maintain regular, high‑quality communication with Tmall category buyers and platform stakeholders. Negotiate campaign slots, platform subsidies and priority resources for big‑sales events.
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Track channel operational metrics, conduct data‑driven analysis on sales performance, competitor activities and category trends, identify growth gaps and optimization opportunities, output actionable improvement proposals.
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Customer management: TP/KOL management, selling and negotiation.
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Cross functional communication: working with supply/ MKT/ finance on business delivery.
Experience and skills required:
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Bachelor’s degree or above.
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3+ years working experience in E-commerce. Proven hands‑on experience operating Tmall Supermarket or TDI.
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High learning agility and self-driven.
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Excellent negotiation, cross‑functional coordination and problem‑solving capability, result‑oriented.
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Strong data‑analysis skills, commercially sensitive to sales, margin, cost and investment efficiency.