Assistant(e) directeur(rice) de l’entretien ménager  / Assistant Director of Housekeeping

Assistant(e) directeur(rice) de l’entretien ménager

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hôtel Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role

The Assistant Director of Housekeeping is a leadership role that focuses on the strategic planning and organizing of the Housekeeping and Laundry Departments and supports its day-to-day operations. The Director of Housekeeping supports the teams of each department to carry out the best guest experience and follow all procedures to maintain the property’s standards. They strive to ensure employee and guest satisfaction with their hotel experience especially when it comes to the rooms and public areas.

What you will do:

• Supervise and develop the Housekeeping team, including recruitment, training, scheduling, and performance management.
• Ensure compliance with Four Seasons standards of cleanliness, quality, and hygiene throughout the property.
• Conduct regular inspections of guest rooms, public areas, and laundry facilities.
• Oversee the effective management of linens, uniforms, supplies, and inventories.
• Monitor inventory levels and coordinate purchasing activities based on operational requirements.
• Track and optimize departmental performance metrics and quality audit results.
• Manage the department’s budget and ensure effective control of operating expenses.
• Respond to guest requests and promptly resolve housekeeping-related concerns.
• Communicate operational information to team members and ensure compliance with administrative and payroll procedures.
• Maintain a safe work environment, ensure proper maintenance of equipment, and respond effectively to emergency situations.

What you bring:

• Bachelor’s degree or equivalent university degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field;

• Three years experience in luxury hotels within a housekeeping management role; with a proven track record of effectively managing the balance between productivity and quality.

• Knowledge and experience with PMS, Excel, Word, PowerPoint, Internet and Opera; this list is non-exhaustive;

• Reading, writing and oral proficiency in French; Foreign language is a plus but not required;

• An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.

• Strong managerial, supervisory and leadership skills;

• Ability to be an inspirational leader who can develop a team through effective communication and guidance;

• Trustworthy and helpful personality to all team members in various departments with professional presentation and strong interpersonal skills;

• Ability to manage a large and diverse group of individuals and communicate clearly and adapt his/her communication style to the audience;

• Ability to read, comprehend and plan a departmental budget;

• Shift gears and into different areas of responsibilities comfortably;

• Ability to work in motion, mostly standing, and lift, pull or push loads up to 25kg;

• Eye for details and an innovative approach to operating principles;

• Ability to anticipate, take initiatives, identify risks and positively manage potential conflicts;

Contract Type and Hours:

• Permanent position
• 40 hours per week

What we offer

• 3 weeks of vacation per year
• Disability insurance
• Dental insurance
• Extended health benefits coverage (including dental, vision care, life insurance, prescription drugs, and more)
• Employer-sponsored pension plan / retirement savings plan
• Any other benefits or bonuses offered by Four Seasons Montreal

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Taux horaire : 39.62

Addresse : Four Seasons Hôtel Montréal, 1440 rue de la Montagne, Montréal, Québec, Canada, H3G 1Z5