Assistant Director, Student Accounts Receivable

Job title: Assistant Director, Student Accounts Receivable

About the Role

The Assistant Director of Student Accounts Receivable supports the Director of Student Financial Aid and Receivables by overseeing key AR functions, including collections on delinquent accounts, ledger management, and payment arrangements. The role ensures accurate posting of receipts and adjustments, resolves holds, and collaborates with campus departments to maintain debt collection practices in line with university policies.

What You'll Do

• Coordinate the creation of a new student ledger per student by program and approve posting of all charges per award year/payment period based on the enrollment agreement.
• Assist with the financial functions pertaining to Student Accounts, Banking; communicates with other departments to facilitate workflow.
• Manage outbound and inbound student communications; monitor payment plans to ensure timely monthly payments; communicate with students about their payment plans and late payments.
• Identify, collect, and resolve current and past due student accounts; ensure timely collections of AR balances to improve cash flow.
• Gather and analyze appropriate financial data to recommend appropriate credit limits and terms.
• Review and manage the creation of promissory notes for in-house collection agreements; monitor all credit exposure and take actions to manage risk.
• Oversee parking and ID functions of the Student Financial Services operation.
• Adhere to FDCPA and internal University policies and procedures regarding collections.
• Manage Perkins Loan portfolio administrative responsibilities and NSLDS reporting.
• Other duties as assigned by the Director of Student Financial Aid and Receivables.

What We're Looking For

• Bachelor’s degree required or equivalent combination of education and work experience.
• 5 years of customer service experience dealing with collections and disbursement of funds, preferably in a higher-ed or non-profit setting.
• 5 years of customer service experience working with complex transactions in a fast-paced, high-volume environment.
• Experience with Ellucian Banner software.
• Strong analytical and problem-solving skills; detail oriented, highly motivated and an independent thinker.
• Demonstrated advanced experience with Microsoft Access, Excel, Word, Outlook, and Argos.
• Experience working with billing rules and detail codes.
• Strong interpersonal skills with the ability to handle challenging situations diplomatically while maintaining a customer service orientation.
• Commitment to improving processes across departments; ability to manage time, work collaboratively, and meet deadlines.
• High level of proficiency in data security and data integrity.
• Knowledge of and commitment to the mission of La Salle University.

Nice to Have

• Previous experience working in a higher education environment.

Compensation & Benefits

La Salle University offers comprehensive medical and dental plans, employer-paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).