Assistant Director - Preview Centre

Job Location:

MiVC Bangkok Riverside Preview Centre

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.

Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

The Assistant Director - Preview Centre is responsible for the day-to-day leadership and performance of the Minor Vacations preview operations team in Bangkok, ensuring achievement of revenue and profitability targets, effective preview operations floor management, team development, guest satisfaction and full compliance with company standards. The role works closely with Marketing, Integration and support teams to maintain a consistent flow of qualified tours, maximize conversion opportunities and deliver sustainable business results.

Key Accountabilities

• Ensure the profitability of the Preview Centre by exceeding revenue targets at or below budgeted costs, with a focus on profitability, rather than on a strictly volume-driven basis.

• Develop, maintain and enhance a culture of excellence in all facets of the Preview Centre operation, while building strong team values.

• Ensure all policies and procedures issued by Corporate are followed by the team.

• Identify and develop future Preview Centre managers and leaders from within the team. Help the development of these Team Members through coaching, and assist with the implementation of company directed self-development and other leadership enhancement programs.

• Adapt the presentation process and strategies through constant monitoring of current trends and past seasonality in order to achieve budgets constantly.

• Ensure that the appropriate number and quality of Vacation Consultants is maintained at all times to meet budgeted tour numbers. Initiate recruitment activity and performance measures as appropriate. Effectively manage recruitment and selection campaigns including advertising, interviews, selection tools and appointments.

• Conduct and/or supervise the initial induction programs with new team members to ensure a complete understanding of the presentations process and Minor product offering. Personally conduct and/or supervise frequent training, and motivational and mentoring sessions with all Team Members.

• Develop key team members within the team to ensure an effective supervisor layer that is able to deliver key objectives and targets. Provide individual coaching for the manager of the Preview Centre, drawing on personal experience and expertise.

• Manage the performance of individuals in accordance with agreed minimum performance standards and exercise disciplinary action within Company guidelines as necessary.

• Manage the use and validity of Preview Centre related Team Members ‘Reward and Recognition Programs’.

• Ensure all Team Members adhere to Company and governmental compliance requirements, general policies and procedures and, specifically, all Preview Centre related policies, to safeguard the Guest Experience and the integrity of the Minor brand name.

• Ensure all Team Members represent the company in an ethical, professional manner at all times,

• Lead by example by maintaining high standards and professional leadership. Inspire, motivate and be an active participant in assisting with closing and floor supervision during presentations.

• Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with relevant departments, such as Legal, Marketing, Customer Delivery etc.

• Support the preparation and management of annual sales budgets, forecasts and operating efficiencies for the Bangkok Preview Centre.

• Manage and monitor adherence with original training and presentation methodology, ensuring that there is no deviation or introduction of ‘non-company’ approved training or presentations collateral.

• Ensure active in-house marketing programs are maintained and improved i.e. owner referral, voyager, special projects, self-generated business.

• Promote good working relationships with all other departments within Minor ensuring clear lines of communication are maintained.

• Ensure that Preview Centre facilities, property and assets are maintained to a high standard at all times.

• Ensure all monthly performance review of Vacation Consultants is conducted professionally by managers, and that appropriate support, training and development is given to those in need. Align and promote good working relationships with Legal, HR, Finance, and Club Services.

• Work closely with P&C to design and implement Performance Management Processes and Recruitment campaigns to create a high-performance culture and meet budgeted headcount requirements.

• Work closely with the Integration team on a daily basis to review potential tours, upcoming arrivals, guest profiles and available opportunities; coordinate timely follow-up and joint actions to maximize qualified tour flow and sales opportunities.

• Monitor daily sales performance and key conversion measures, including tours, show rates, closing rates, volume per guest and revenue per tour; identify performance gaps and implement timely corrective actions.

• Lead daily sales briefings, floor coverage and tour allocation to ensure effective use of sales capacity, consistent guest engagement and strong conversion performance.

• Coordinate with Marketing, Call Centres and Guest Relations to improve tour quality, tour scheduling, attendance and the overall guest journey from invitation through presentation.

• Ensure accurate and timely sales reporting, forecasts, CRM updates, contract handovers and follow-up actions, in coordination with Contracts Administration, Finance and Club Services.

Key Performance Indicators:

• Meet all budgeted financial targets and efficiencies in terms of revenues, overhead expenses and profitability of the Preview Centre.
• Ensure a high level of internal and external customer satisfaction.
• Develop and mentor Team Members for career advancement and/or other leadership positions within Minor.
• Achieve agreed tour flow, show rate, sales conversion and revenue-per-tour objectives.
• Maintain effective daily coordination with Integration and Marketing to maximize qualified tours and sales capacity.

Personal Specification:

To perform this position successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· At least five years’ experience in senior sales management, preferably with a multi-site company offering a Points-Based Timeshare Product

· Tertiary or University education desirable, though not an absolute requirement

· Strong leadership skills and ability to lead by example

· Ability to conduct effective meetings

· Excellent coaching and teaching skills

· Ability to effectively select personnel (recruiting-interviewing-hiring)

· Ability to accurately evaluate team member performance

· Problem solving and negotiating skills

· Positive and enthusiastic attitude

· Excellent communication, listening and organizational skills

· Present oneself as a professional role model

· Ability to effectively multi-task

· Ability to analyze and interpret financial trends and their application to the business

· Working knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, etc.)

· Ability to undertake business travel

· Ability to focus on the situation, issue, or behavior rather than the person

· Ability to foresee & manage personnel in a professional manner at all times.

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