About this role
Job title: Assistant Director, PACT
About the Role The Assistant Director of the Professional Advising and Coaching Team (P.A.C.T.) supports Mercy University's advisement initiatives aligned with the University's Strategic Plan. This role reinforces the advising mission through structured advising, actionable mentorship, proactive intervention, and a demonstrated standard of care to Mercy students. The position collaborates with the Associate Director of University Advisement to ensure the effective delivery of services and resources to a diverse student population.
What You'll Do
- Assist the Associate Director with delegated team tasks and strategic initiatives
- Oversee daily operations of the PACT office, ensuring efficient workflow and service delivery
- Supervise, train, and mentor a team of PACT mentors, providing guidance and professional development opportunities
- Coordinate scheduling, resource allocation, and operational procedures to maintain high-quality service standards
- Provide comprehensive academic advisement to an assigned caseload of approximately 200 students
- Guide students in course selection, academic planning, and degree progression
- Monitor student progress and intervene proactively to address academic challenges
- Advocate for student success by connecting students with appropriate campus resources and support services
- Collaborate with various university departments to identify and provide comprehensive resources for students
- Build and maintain strong working relationships across campus to enhance student support networks
- Participate in university-wide initiatives that promote student retention and success
What We're Looking For
- Bachelor's degree from an accredited institution
- Demonstrated commitment to student success and advocacy
- Excellent customer service skills with the ability to work effectively with diverse populations
- Strong organizational and time management abilities
- Effective communication skills, both written and verbal
- Ability to supervise and mentor staff
- Proficiency with student information systems and standard office technology
Nice to Have
- Master's degree in Higher Education, Student Affairs, Counseling, or related field
- Previous experience in academic advisement or student support services
- Experience supervising student staff or peer mentors
- Knowledge of university policies, procedures, and academic programs
Compensation & Benefits
- Salary: 56,000-58,000 USD per year
- Mercy University offers a comprehensive and valuable benefits package including high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and additional benefits.