Assistant Director of Housekeeping

Job title: Assistant Director of Housekeeping

SLS Baha Mar welcomes you to an unforgettable journey where every moment is a testament to the art of hospitality. We are a playground for the mischievous, a haven for those seeking the allure of grandeur, and a place where you can truly feel alive.

We have an exciting job opportunity to join our Housekeeping team as an Assistant Director of Housekeeping at SLS Baha Mar, Nassau, The Bahamas.

The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.

Duties & Functions:

• Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.
• Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.
• Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.
• Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.
• Support departmental opening and closing procedures and ensure operational consistency across all shifts.
• Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.
• Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).

Guest Experience

• Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.
• Follow up on all guest issues to ensure complete resolution and satisfaction.
• Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.
• Ensure guest privacy, security, and confidentiality are maintained at all times.

Team Leadership and Development

• Assist in recruiting, onboarding, training, and developing Housekeeping team members.
• Conduct ongoing coaching, counseling, and performance evaluations.
• Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.
• Promote a positive work environment through employee engagement, recognition, and motivation programs.
• Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.
• Foster teamwork and collaboration within the department and across all hotel operations.

Quality Assurance and Productivity

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