About this role
Assistant Analyst – Customer & Digital Insight & Analytics is responsible for supporting the delivery of reporting, dashboards, and analytical insights that help business teams better understand customer behaviors, digital experiences, and business performance. This role combines technical aptitude, analytical thinking, and strong collaboration skills to help transform data into meaningful insights that drive decision making.
The ideal candidate is curious, detail-oriented, and eager to learn. They will work closely with Product, Customer, Digital, and Technology teams to maintain reporting assets, support dashboard development, and help ensure stakeholders have access to accurate, timely, and actionable information. This role also provides opportunities to contribute to emerging analytics solutions, models, AI-enabled tools, and self-service reporting capabilities.
What Will You Be Doing?
- Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Excel, and other enterprise analytics tools.
- Support the curation and maintenance of reporting assets that provide visibility into customer engagement, digital performance, and business outcomes.
- Analyze customer and digital data to identify trends, opportunities, risks, and key performance drivers.
- Partner with Customer, Product, Digital, and Technology teams to understand reporting needs and translate business requirements into scalable analytics solutions.
- Maintain and update reports, dashboards, and analytical tools to support evolving business priorities and ways of working.
- Support the development and maintenance of models, AI agents, and analytics tools that enable consistent reporting and self-service insights.
- Collaborate with data engineering and analytics teams to leverage enterprise data platforms and ensure data reliability.
- Monitor and validate data quality, helping identify and resolve reporting discrepancies.
- Assist with milestone tracking and performance measurement processes to support effective decision making and business execution.
- Communicate insights, findings, and recommendations to both technical and non-technical audiences.
- Contribute to the continuous improvement of reporting processes, dashboard experiences, and analytics best practices.
What Do You Need to Bring?
- Bachelor's degree or equivalent experience.
- Experience through coursework, internships, co-ops, or professional roles in analytics, reporting, business intelligence, or a related field.
- Strong technical skills in:
- SQL
- Power BI
- Digital Analytics
- Microsoft Excel
- Experience creating reports, dashboards, or visualizations that help answer business questions.