Asset Protection Service Representative

Asset Protection Service Representative

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What you'll do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.

• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.

• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.

• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.

• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.

• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.

• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.

• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

• Who you are

• Strong observational skills and attention to detail in a fast-paced retail environment.

• Ability to remain calm, professional, and customer-focused in high-pressure situations.

• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.

• Willingness to learn and consistently apply safety and security protocols.

• Flexible and adaptable to changing priorities and store needs.

• Passionate about creating a safe, inclusive, and welcoming environment for all.

• Hourly Range: 16.50 - 18.20

• Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

• Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry. Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

• Employee stock purchase plan.

• Medical, dental, vision and life insurance. See more of the benefits we offer.

• For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

Location

San Francisco, home to our brands and people San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it. Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent. Championing pathways to growth At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we're proud to be recognized as an Employer of Choice by American Opportunity Index. As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We're committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture. A day in the life with Zac Posen Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more Sign up for Job Alerts Customize your alerts by adding your interests.We'll send you weekly emails letting you know when new opportunities open up.

About Gap Inc.

Brand AllOld NavyGapBanana RepublicAthletaGap Inc.