About this role
Job title: Asset Protection Lead
About the Role The Asset Protection Lead at the American Girl NYC store is responsible for maintaining a safe environment for customers and employees and safeguarding company assets. This role requires leadership, strong communication, and the ability to multi-task while upholding store policies and standards.
What You'll Do
- Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
- Provide external and internal customer service in a positive, friendly and professional business manner and the skill set to diffuse escalated situations.
- Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
- Serve as a safety mentor for store employees; lead by example.
- Demonstrate an awareness and understanding of all company, store and department policies and procedures. Additionally, coach and advise Asset Protection Associates of the execution of their responsibilities.
What We're Looking For
- One to two years of loss prevention, law enforcement, criminal justice, military or security experience, preferred.
- State specific license, is required.
- Working knowledge of Microsoft Word, Excel and Outlook Software programs, preferred.
- Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.
- Must be available to work evening, weekend, and holiday shifts.
Nice to Have
- Experience working with a broad and diverse workforce and customers, including working with children, is preferred.
Compensation & Benefits
- The hourly rate for this position is between $21-$24/hour. The rate is indicative of projected hiring range; base pay will be determined based on location, skills, and experience.
- Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.