About this role
Job title: Asset Protection Associate - American Girl NYC (Part-Time)
About the Role
The American Girl NYC store is seeking a Part-Time Asset Protection Associate to maintain a safe environment for customers and employees and safeguard company assets. The role requires multi-tasking, strong communication, and a professional yet compassionate approach.
What You'll Do
- Maintain a safe environment for customers, guests, and store employees by monitoring and correcting safety concerns and guiding customer traffic when needed.
- Provide external and internal customer service in a positive, friendly, and professional manner; diffuse escalated situations.
- Prevent loss through surveillance; conduct employee package checks and trash checks; stay knowledgeable of civil and criminal laws pertaining to retail security.
- Serve as a safety mentor for store employees; lead by example.
What We're Looking For
- One to two years of loss prevention, law enforcement, criminal justice, military or security experience preferred.
- State-specific license required.
- Working knowledge of Microsoft Word, Excel and Outlook preferred.
- Demonstrated ability to work with a broad and diverse workforce and customer base, including work with children, preferred.
- Availability to work evening, weekend, and holiday shifts.
Nice to Have
- Proficiency with Microsoft Office programs (Word, Excel, Outlook) is preferred.
- Experience working in a premium retail environment or with a high-service brand.
Compensation & Benefits
- Hourly pay: $19.00 - $20.00 per hour.
- Mattel offers competitive total pay programs, comprehensive benefits, and development resources.