About this role
Job title: Artificial Turf Service Technician
About the Role As an Artificial Turf Service Technician, you will travel to customer locations to perform maintenance and repair on turf fields. You will diagnose field problems, communicate findings to the Customer Service and Field Service teams, and work to resolve issues quickly, typically aiming to address repairs within 7 days of notification. You will educate customers on proper field practices and equipment use, build lasting relationships, and contribute to sales by promoting maintenance services and equipment.
What You'll Do
- Travel to customer locations to address maintenance service and repair needs on turf fields.
- Diagnose field problems and relay information to the Customer Service and Field Service coordinators.
- Expedite customer problems and complaints to CSR and team within 24 hours to maximize satisfaction.
- Strive to address repairs within 7 days of notification.
- Troubleshoot and repair various issues that may arise.
- Maintain constant contact with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager, and Regional Sales Associate.
- Attend Weekly WIP Calls.
- Educate customers on proper field practices for maintenance and how to properly use their field equipment.
- Demonstrate strong communication and interpersonal skills in interactions with customers and team.
- Achieve agreed-upon sales targets and coordinate sales efforts with regional customers.
- Fill out detailed reports and keep records on services provided; transmit reports to the CSR within 5 days.
- Build and maintain relationships with customers and manage time effectively.
- Provide detailed logs of work performed when not tied to a repair or maintenance job.
- Present, promote, and sell field maintenance and equipment to existing and prospective customers.
- Keep company equipment operating and perform maintenance and repairs as needed.
- Maintain logs of equipment and repair activity and ensure supplies are stocked.
- Demonstrate proficiency with Outlook, Concur, and Field Service Lightning apps.
What We're Looking For
- Excellent communication and interpersonal skills
- Ability to troubleshoot and repair various issues
- Willingness to travel to customer locations
- Strong time management and organizational abilities
- Proficiency with Outlook, Concur, and Field Service Lightning apps
Compensation & Benefits
- Hybrid work option
- Benefits that go beyond the basics
- Matching contribution retirement savings plan
- Learning and development program
- EAP program + family
- Generous holiday schedule available
- EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence
- Goal Zero - commitment to diverting job site and manufacturing waste from landfill
- Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety)
- Leading recycling and material regeneration