About this role
Area Manager – New York City
Join a growing hospitality organization focused on delivering exceptional guest experiences through premium café concepts across New York City. This is an exciting leadership opportunity for an experienced multi-unit operator passionate about building high-performing teams, driving operational excellence, and fostering a people-first culture.
Area Manager Benefits & Compensation
- Competitive salary with performance-based bonus potential
- Healthcare coverage
- 401(k) with company match
- Paid vacation, holidays, and parental leave
- Weekly cell phone stipend and food and beverage credit
- Employee Assistance Program, commuter benefits, and Employee Resource Groups
Area Manager Requirements & Qualifications
- Minimum 3–5 years of multi-unit restaurant or hospitality leadership experience, ideally overseeing 4–7+ locations
- Experience in both full-service and fast-casual restaurant environments preferred
- Proven ability to manage P&L, labor costs, and operational KPIs to drive sales growth and profitability
- Demonstrated success in coaching, mentoring, and developing General Managers and leadership teams
- Strong financial acumen, organizational, communication, and problem-solving skills
- Passion for hospitality, guest engagement, and creating memorable experiences
- Ability to travel regularly between locations throughout the New York City market
Area Manager Day-to-Day Responsibilities
- Oversee daily operations across multiple café locations, ensuring consistent service, quality, and brand standards
- Partner with General Managers to monitor financial performance, labor management, and operational KPIs
- Develop and implement strategies to increase revenue, improve margins, and maximize operational efficiency
- Coach and mentor leadership teams to build a strong talent pipeline and promote internal career growth
- Foster an inclusive, positive workplace culture that supports employee engagement and retention
- Champion exceptional hospitality and implement initiatives to enhance guest satisfaction and loyalty
- Maintain operational standards for cleanliness, presentation, food quality, and overall guest experience
- Ensure compliance with food safety, sanitation, workplace safety, and accessibility regulations
This is a meaningful opportunity for a collaborative, hands-on multi-unit leader who values genuine human connection and is eager to shape the culture, performance, and continued growth of multiple locations within a dynamic New York City hospitality group.
JOB ID: 182293
Emily Lauro