Area After Sales Manager, Western Region
About this role
About the Role This is a remote leadership role within Volkswagen Group's After Sales organization. The Area After Sales Manager, Western Region leads after-sales excellence, dealer partnerships, and program execution across the Pacific Northwest, focusing on premium customer experience, parts and service sales, and process improvement. What You'll Do
- Advocate for the customer and the Dealer while protecting the interests of Audi of America and preserving brand standards related to customer experience
- Ensure Dealers have proper service equipment, tools and capacity in place
- Monitor training and certification requirements for after sales personnel
- Provide counsel on vehicle repair strategy and buyback prevention
- Resolve customer relations cases, including trade assistance and mediation/arbitration when needed
- Advise on goodwill decisions, coordinate execution and monitor costs
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