AR Disputes Senior Analyst

Job title: AR Disputes Senior Analyst

About the Role As an AR Disputes Senior Analyst at Xylem, you will oversee daily accounts receivable disputes activities and manage dispute resolution workflows to improve cash performance. You will collaborate with Sales, Customer Service, Billing, and Finance to resolve disputes and drive operational efficiency using HighRadius and SAP S/4HANA.

What You'll Do

• Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.
• Manage dispute resolution workflows, including root-cause identification and coordination with business partners.
• Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.
• Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
• Support escalations related to large past-due balances, critical disputes, or customer experience issues.
• Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.
• Communicate effectively in English with stakeholders across the Americas, including Finance and on-site O2C leadership.
• Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
• Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
• Support adoption and optimization of HighRadius tools and automation features.
• Provide recommendations on workflow improvements and customer issue prevention.

What We're Looking For

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3-5 years of experience in AR Collections, Dispute Management, or related O2C roles.
• Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
• Strong English communication skills (written and verbal).
• Experience interacting with Sales, Customer Service, and Finance stakeholders.
• Strong negotiation and customer relationship management skills.
• Competencies: strong communication & negotiation; customer orientation; team leadership and coaching; data-driven decision making; conflict resolution; results focus & ownership.

Nice to Have

• Previous leadership experience (team lead or supervisory responsibilities).
• Shared services or multinational business experience.
• Understanding of collections strategies, root-cause dispute analysis, and KPI management.
• Familiarity with Lean/Six Sigma methodologies.