AR Collections Analyst

Job title: AR Collections Analyst

AR Collections Analyst responsible for managing daily accounts receivable collections activities, using HighRadius and SAP S/4HANA, ensuring policy compliance, and collaborating with Sales, Customer Service, Finance, and Dispute Resolution to optimize cash flow and customer experience. Role also involves driving dispute resolution and process improvements to support collections strategies across the Americas.

What You'll Do

• Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
• Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
• Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
• Support escalations related to large past-due balances and customer experience issues.
• Create and manage disputes to resolve issues and drive cash performance.
• Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on-site leadership.
• Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
• Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
• Support adoption and optimization of HighRadius & Emagia tools and automation features.
• Provide recommendations on workflow improvements and customer issue prevention.

What We're Looking For

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 1-3 years of experience in AR Collections activities and/or related O2C roles.
• Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
• Strong English communication skills (written and verbal).
• Experience interacting with external customers as well as with internal Sales, Customer Service, and Finance stakeholders.
• Strong negotiation and customer relationship management skills.

Nice to Have

• Previous leadership experience (team lead or supervisory responsibilities).
• Shared services or multinational business experience.
• Understanding of collections strategies and KPI management.
• Familiarity with Lean/Six Sigma methodologies.