About this role
About the Role The APX Next Customer Success Advocate will serve as a strategic partner to a defined portfolio of U.S. State & Local Government clients, ensuring they realize the full value of the APX NEXT and APX N-Line software portfolio. The role drives account-level and regional strategies by bridging the gap between complex software solutions and mission-critical agency outcomes. What You'll Do
- Act as the primary advocate for State & Local agencies, aligning software capabilities with operational goals to ensure full product adoption and documented success.
- Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
- Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
- Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
- Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations. What We're Looking For
- 5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts.
- Strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.
- Ability to travel up to 25% as required for this position.
- Must be able to obtain a background clearance per CJIS requirements. Compensation & Benefits
- Target Base Salary Range: $100,000-$120,000 USD per year.
- Benefits include: Incentive Bonus Plans, Medical, Dental, Vision, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off, Employee Stock Purchase Plan, Paid Parental & Family Leave and more.