Apprentice Service Advisor (CSR)

Renault Trucks Apprenticeship (CSR) – Dunstable

What you will do Apprentice Service Advisor (CSR), based Dunstable Beds Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period Learning: Combination of online learning and in-centre assessments

Overview

Understand and perform front of house customer service tasks efficiently and effectively Develop skills in communication, problem-solving, and professional conduct Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard

The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR's role. There will also be computer systems to learn alongside working on Microsoft applications including Teams.

Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks.

Why work for us

About You

• You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities
• You enjoy meeting and conversing with people
• You enjoy computer systems and like to learn new processes

Hours: Mon-Fri 8am to 5pm (40 hours a week)

Pay: Dependent on your age, the apprentice rates will be as follows: 16-17 yrs £8.24 18-20 yrs £11.18 21+ yrs £12.71

Benefits

• 25 days rising to 30 days with service

• pension scheme with employer contribution of up to 5%

• healthcare cash back scheme

• discounts across retailers, cinemas and theme parks

• discounted leasing/contract hire scheme

• We value your data privacy and therefore do not accept applications via mail.

• We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

• Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

• Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

• If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.