About this role
Apprentice
As part of the Commercial, Merchant and Banking Servicing team, you will play a key role in delivering an exceptional customer experience by providing timely, accurate, and compliant support across financial, maintenance, and account servicing activities. You will collaborate with cross-functional teams to resolve complex customer inquiries, ensure adherence to regulatory and compliance requirements, and contribute to operational excellence in a dynamic 24/7 environment.
Responsibilities
Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services:
- We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
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