About this role
Job Description
The Commercial Servicing Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated care professionals and partners strive to treat every servicing interaction as an opportunity to put the customer first, add meaningful value, and deepen relationships.
Responsibilities Consistently deliver extraordinary service (through chat or phone, as required,) whilst in a fast-paced, structured, customer care environment.Able to address 2-3 Chat conversations simultaneously.Ready to work in 24/7 shift environment and minimum 3 days work from office in a given week. Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.Develop key consulting skills, including building a human connection with customers through care and empathy, handling objections, and providing solutions. Meet and exceed performance goals that include customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations. Maintain a high level of integrity to work with customer information and meet compliance requirements.
Qualifications Minimum QualificationsBachelor’s degreeNot more than 5 years of difference between highest