Apprenti(e) Customer Acquisition & Retention

Apprenti(e) Customer Acquisition & Retention

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Full-Time

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Apprenticeship

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ACCOR

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e-Commerce

• Location: Issy-les-Moulineaux, France
• External Reference: REF6945V
• Apprenti(e) Customer Acquisition & Retention
• Region: Europe and North Africa

Job Description

Key Responsibilities

• 1. Internal Communication & Reporting

• Project Updates: Gather updates from the e-commerce team and draft engaging internal presentations, project roadmaps, and achievement summaries for stakeholders, including top management

• Reporting & Dashboards: Help compile, format, and distribute key performance indicators (KPIs), performance reports, and project tracking dashboards to keep stakeholders regularly informed of e-commerce progress and impact

• 2. Content Creation & User Journey Alignment

• Campaign Assets: Create engaging content concepts and marketing assets across digital channels. Collaborate with marketing teams to develop compelling messages, adapt content for different audiences and markets, and leverage AI tools to accelerate content ideation while ensuring brand consistency and performance-driven communication

• User Journey Safeguarding: Cross-check assets and content placement across our digital touchpoints to ensure a seamless, logical, and high-quality user experience (UX) for our customers

• 3. AI Integration & Process Efficiency

• AI Tool Scouting & Testing: Explore and test emerging AI tools (such as generative AI for copywriting, automated translation tools, or AI-powered design assistants) to support daily team operations.

• Process Automation (Quick Wins): Identify repetitive manual tasks within our reporting, communication, or asset review workflows and propose smart, AI-driven automation shortcuts to save the team time.

• AI Best Practices Sharing: Act as the team’s "AI champion" by sharing tips, prompt templates, and best practices to help team members integrate AI tools into their daily routines safely and efficiently.

Qualifications

• Who You Are (Profile & Requirements)

• Education: Master’s or Bachelor’s student in Digital Business, E-commerce, Communication, or a related field.

• Communication & Reporting: Excellent written and verbal communication skills (fluent in English), with the ability to simplify complex technical topics for non-technical audiences.

• UX & Brand Sensitivity: A sharp eye for detail, design consistency, and a basic understanding of user journeys

• AI & Tech Savvy: Highly curious about AI tools (e.g., ChatGPT, Copilot, automation tools) with a proactive mindset to test and implement time-saving shortcuts.

• Organization: Strong organizational and project management skills; ability to manage multiple small tasks and meet deadlines.

• Collaborative Mindset: An outgoing, curious personality with great interpersonal skills to easily connect with different teams

• Additional Information

Benefits

• Heartist Card: discounted rates at the Group’s restaurants and hotels, as well as with selected partner brands.

• 75% reimbursement of the Navigo pass

• Meal vouchers

• Concierge service

• Remote working allowance and a €250 equipment allowance

• Join Us

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US