Appointment Scheduler / Customer Service Representative

Appointment Scheduler / Customer Service Representative - Creve Coeur, IL

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Qualifications

• Previous call center, customer service, or appointment setting experience preferred

• Strong communication and phone skills

• Comfortable handling objections and keeping conversations on track

• Basic computer skills and ability to learn CRM systems

• Self-motivated, dependable, and goal-oriented

• Positive attitude and professional demeanor

• Compensation & Benefits

• Competitive hourly pay

• Performance-based monthly bonuses and incentives

• Paid training

• Opportunities for advancement

• Supportive team environment

• What Success Looks Like

• Consistently meeting or exceeding appointment-setting goals

• Maintaining high-quality customer interactions

• Keeping schedules organized and up to date