Applied AI Transformation Director - Identity Access Management

Applied AI Transformation Director - Identity Access Management

Lead IAM’s transition to AI-native and agent-enabled ways of working. Turn high-value opportunities into measurable improvements in quality, speed, precision, and business impact.

As an Applied AI Transformation Director-Identity Access Management within Identity and Access Management in the Chief Technology Office, you will translate IAM’s AI strategy into sustained organizational change and measurable outcomes. You will work across IAM functions to identify and prioritize opportunities, lead multidisciplinary teams through applied AI initiatives, and establish repeatable practices that embed AI into day-to-day work.

This senior individual-contributor player-coach role combines hands-on applied AI delivery, organizational transformation, practitioner coaching, and executive counsel. You will independently lead the integrated execution of IAM’s applied AI transformation portfolio within agreed strategic direction. You will work directly with teams to frame problems, build and evaluate practical solutions, develop practitioner capability, and scale validated approaches. You will advise senior leadership on priorities, delivery risks, investment choices, and the evolution of IAM’s AI-enabled operating model.

Job Responsibilities

• Translate IAM’s AI strategy into a prioritized portfolio of measurable transformation outcomes across business and technology functions.
• Partner with function leaders to drive AI-native adoption through direct engagement, coaching, experimentation, and capability development.
• Identify and prioritize high-value opportunities, define target outcomes, and lead multidisciplinary applied AI initiatives from discovery through validated results.
• Establish practical guardrails, repeatable methods, decision forums, and adoption pathways that enable responsible AI use at scale across IAM.
• Lead applied AI outcomes that rely on shared data, context, platform services, and specialist expertise, coordinating delivery with accountable capability owners.
• Modernize selected IAM workflows through intelligent automation, applied AI, and redesigned human-agent interaction, with clear measures of quality, efficiency, control, and business impact.
• Build practitioner capability across IAM by translating emerging AI capabilities into practical guidance, reusable methods, and sustainable working practices.
• Establish the shared measurement method for adoption, effectiveness, and value realization, and integrate function-owned evidence into an IAM-wide view of outcomes, risks, and dependencies.
• Advise senior leadership on applied AI opportunities, operating-model implications, investment priorities, and delivery risks, and resolve cross-functional barriers to execution.

Required Qualifications, Capabilities, and Skills

• Extensive experience leading applied AI transformation in large, complex organizations, with direct accountability for delivering measurable outcomes across multiple functions.
• Demonstrated hands-on depth designing, prototyping, and evaluating solutions using generative AI, large language models, agentic systems, retrieval-augmented generation, and context engineering, including human oversight and evaluation of non-deterministic systems.
• Demonstrated experience identifying, validating, and prioritizing applied AI opportunities through measurable experiments and progressing successful concepts into scalable capabilities.
• Proven experience mobilizing multidisciplinary teams through the full delivery lifecycle, including problem definition, prototyping, evaluation, governance, implementation, adoption, and benefits realization.
• Demonstrated success coaching technical and non-technical practitioners, building applied AI capability, and establishing repeatable methods that teams can adopt independently.
• Experience leading organizational transformation or operating-model change through influence in a matrixed environment, including stakeholder alignment, adoption planning, resistance management, and sustained behavioral change.
• Exceptional communication, judgment, and influencing skills, with the ability to translate AI capabilities, technical trade-offs, risks, and business priorities across executive, product, engineering, data, operations, risk, and control audiences.

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or another regulated, control-intensive environment, including familiarity with responsible AI, model risk, data governance, privacy, and audit requirements.
• Working knowledge of identity and access management, privileged access, secrets management, entitlements, or policy-controlled automated actions.
• Experience scaling applied AI solutions across multiple teams using shared data, knowledge, context, or self-service capabilities.
• Experience evaluating internal and third-party AI capabilities and shaping build, partner, adopt, or defer recommendations based on value, maturity, integration, risk, and lifecycle considerations.
• Bachelor’s or advanced degree in Computer Science, Data Science, Engineering, Business, or a related discipline, or equivalent practical experience.

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Organization Description

Our Chief Technology Office group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our hist